He definitely knows how to build a wheel and treats it like his own wheel. He found out that my internal gear initially wasn't installed properly that causes the untrue. He ordered the part from the manufacture and fixed it for a very reasonable price. I'm glad that I sent my wheel to Prowheelbuilder and didn't go to the local shop who thinks he knows how to build a wheel. (even though spent time on shipping back and forth, I believe that I saved time because I didn't waste my time to find right wheel builder). Also this website is very clear and I love that to knowing what I'm paying for before I decided to build a wheel. Thanks I'm very enjoying my new wheel!
Inno Kim
January 22, 2018
I ordered a set of stans grails on hope pro Evo 2 hubs a little before xmas. They quoted me 3 weeks which was fair. 2 weeks after ordering they showed up and man. were they awesome. I've put on around 200 miles on dirt roads/ and single track with my straggler in the last few weeks and they've performed flawlessly. The guys here helped me place my order and emailed me keeping me up to speed on my wheels progress. Top notch service and top not wheels