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I ordered 2 sets of wheels from these folks and am tremendously glad I did. Debra was excellent and endured way too many questions from me. She was infinitely patient, worked with my budget, made insightful and quality based suggestions and never steered me wrong...even when I wanted more chi-chi spokes. My alloy set is excellent, it was perfectly tensioned right out of the box and ready to roll. Likewise, the set of carbon wheels are almost too pretty to ride, the spokes are perfect and they did not recommend anything I didn't need or want. Many thanks to Richard and all the folks at ProWheelBuilder for working with me. I'll definitely come back when I need a set of CX, MTB or possibly another set of carbon road/gravel hoops. Best customer service.Keith Morehouse May 12, 2020
I had some Pacenti SL23 built by PWB a few months ago. Before this, I have never had a custom built wheel. I have had many aluminum prebuilt wheels before (Mavic SL, Dura Ace, Zipp). These wheels far exceed any that I have ridden before in speed, comfort, handling and braking at a much lower cost. The service from PWB was also perfect...great advice on the build... Pacenti SL23, White Industry T11, Sapim CX Ray (front) Race (rear). I love these wheels!Greg Powell December 10, 2014