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He definitely knows how to build a wheel and treats it like his own wheel. He found out that my internal gear initially wasn't installed properly that causes the untrue. He ordered the part from the manufacture and fixed it for a very reasonable price. I'm glad that I sent my wheel to Prowheelbuilder and didn't go to the local shop who thinks he knows how to build a wheel. (even though spent time on shipping back and forth, I believe that I saved time because I didn't waste my time to find right wheel builder). Also this website is very clear and I love that to knowing what I'm paying for before I decided to build a wheel. Thanks I'm very enjoying my new wheel!Inno Kim January 22, 2018
I ordered a set of DT Swiss R460 wheels using my Campagnolo Record Hubs and I couldn't be happier. The wheels arrived quickly, were true and round right out of the box and the ride is amazing. It's transformed how my bike rides-the wheels are stiff and spin up to speed quickly but are comfortable enough to ride all day. Easily the best wheels I've ever owned. Thanks to everyone at PWB! Paul P. Honolulu.Paul Patterson November 17, 2020