SHIPPING
TIME POLICY: Stock products will
ship within 7 working days of order, based on availability.
Semi Custom and Custom wheels should ship within 15
days of your order date. This date is independent
of the actual shipping time. If there is a problem such
as back ordered product / unavailable we will contact
you as soon as possible.
DOMESTIC
SHIPPING POLICIES: Prowheelbuilder
is not responsible for damage that may occur during
shipping. However we will be happy to help resolve these
matters through the package handler. All packages are
insured thru the package handler by Prowheelbuilder.
We require a signature for all packages. If you request
no signature, Prowheelbuilder takes no responsibility
for any stolen product.
INTERNATIONAL
SHIPPING POLICIES: Duties and Taxes
are the responsibility of the purchaser. Prowheelbuilder
will not alter the customs value.
RETURN
POLICY: If you are not completely satisfied
with our product you may exchange
it for any product we sell within 7
days of receiving your purchase (there will be no refund
issued for a difference if a lesser item is purchased).
Product must be in new condition and in the original
packaging (spokes do not qualify for this return policy).
Buyer is responsible for shipping back to seller.
ORDER
MODIFIATION POLICY: If you are exchangeing
your product for a different color there may be a 10%
order modification fee.
REFUND
POLICY: Once an order has been placed,
no Refunds or Cancellations are allowed. You may alter
an order with in 24 hours, providing the order has not
been built.
WARRANTY
POLICIES: Prowheelbuilder custom built
wheels come with a 1 year warranty from the date of
purchase. See details below:
A. SPOKES: PWB will replace all broken
spokes regardless of the cause.
B. LABOR: PWB will cover all wheel
related labor i.e. wheel re builds and truing.
C. NON MANUFATURER WARRANTIES:
PWB will replace any non manufacturer warrantied rim
or hub at 25% off the current retail.
D. MANUFACTURER WARRANTY: PWB will
facilitate the manufacturer's warranty, if the manufacturer
deems the product warrantable. Manufacturer's warranty
is only good as long as the manufacturer is in business.
E. SHIPPING: The customer is responsible
for shipping to and PWB.
LEW RACING IS NO LONGER IN BUSINESS! Since
there is no recourse with LEW Racing, Prowheelbuilder
will replace any LEW Racing rim built by Prowheelbuilder
with any rim Prowheelbuilder offers at cost.
PRODUCT
AVAILABILTY POLICY: In most cases Prowheelbuilder
orders the product at the time the order is placed with
us. This insures that you receive the most up-to-date
product. Prowheelbuilder takes no responsibility for
any changes the manufacturer might make.
WEIGHT
POLICY: In most cases the weights on
ProWheelBuilder's web site are derived from the manufacturer.
It has been our experience that these weights are accurate
within 10%. ProWheelBuilder takes no responsibility
and no refunds will be issued for inaccuracies in weight.
IMAGE
ACCURACY POLICY: ProWheelBuilder takes
no responsibility for color or logo discrepancies. If
the color or the logo of the item you receive does not
match the image on the web site, No refunds will be
issued.
COLOR
DISCREPENCY POLICY: The color of items
we sell may vary due to the nature of anodizing and
powder coating. Rims, spokes, or hubs of the same make
and model may vary in hue. ProWheelBuilder takes no
responsibility and no refunds will be issued.
BUILD
DECLINE POLICY: Prowheelbuilder reserves
the right to decline a customer's build specifications
for the following reasons:
A. Prowheelbuilder deems the specifications
unsafe.
B. The manufacturer. does not support
such specifications i.e. Radial Lacing.
C. The specifications can not be accommodated
by the manufacturer. i.e. 24 hole rim and 28 hole hub.
INFORMATION
DISCLOSURE POLICIY: ProWheelBuilder.com,
its parent company and any subsidiaries will not share,
sell, or otherwise provide customer's personal information
to any third party.
Prowheelbuilder reserves the right
to amend any of its policies at any time. |
