I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
October 04, 2015
After some very helpful consultation, I ordered H Plus Son Archetypes with White Industry Hubs in with 24/2x and 28/3x lacing of sapim spokes. This is the third wheelset I have had on my Carrera Nitro. The first, Campy Scirocco's, were smooth but the G3 lacing lacked durability, and I blew many spokes. Switched for Reynolds Solitude, which were noisy and also blew spokes. After riding the H Pus Son wheels about 1200 miles, I am confident that these wheels are the best investment I have made on my bike. They are solid, smooth, quiet, and fast. Although I hate the cliche, these wheels have made a huge difference in my cornering, descending, and overall happiness on my bike. I don't race and I am not a tech wheenie--I just ride to be outside and under my own power. I am 5'11'', ride between 200 and 215. This build is bombproof.
August 10, 2015
Just received my wheel set and all I can say is wow, the wheels are perfect. The level of service that Richard provided was truly great, there was an issue with delivery of the rims and he not only kept me in the loop as to what was going on but once complete shipped the wheels out on an overnight delivery. This issue was in no way Richards, but he treated me as if it was. I deal with outside vendors all the time and we are constantly having delivery issues with them, its sometimes the nature of the beast, but its how you handle your end customer that really matters and in this case Richard went beyond the call of duty. All I can really say is a huge thanks to Richard and his team for getting me a meticulously built really set of wheels that I expect will last a very long time. I certainly would not hesitate recommending Pro Wheel Builder to anyone. I know where I'll be getting my next set of wheels, from this website!
Thanks again Richard
August 07, 2015
As a senior rider who has done his own wrenching for the past 50 plus years, I’ve successfully tackled most bike building, maintenance, and repair issues with which one is confronted. However, until recently, I avoided building wheels as I thought the process was too daunting. But, I finally placed wheel building as an item on my bucket list.
When I started researching wheel building components and techniques, I was astonished by the extent of conflicting, or erroneous information provided by print and online sources, including manufacturers’ websites — it was as if wheel building was a cult speciality and practitioners were forbidden to provide clear, correct procedures to an outsider. It also became clear how little most bike shop employees knew about wheel building.
Enter ProWheelBuilder. I was fortunate to find I lived reasonably close to the store and I made an appointment to meet with Richard, the owner. Upon our meeting, I entered the discussion believing I had a pretty good idea of the wheels I wanted to build and was primarily looking for components and encouragement. But, it quickly became clear that even the selection of components was more involved than I initially thought. Fortunately, Richard has an encyclopedic knowledge of the combinations and permutations of components and benefits thereof — I won’t go into details here, but suffice it to say you’ll be better off telling Richard what you want to do with the wheels rather than asking for specific components. Richard will offer several viable options at varying price points. You will be very happy with the result whether you decide to build the wheels, or have Richard build them.
To the last point, I can tell you I built several wheelsets for the enjoyment and sense of accomplishment. But, frankly, because of the expense of the required tools, it is far less expensive to have Richard build the wheels for you. Further, despite being fairly adept with tools, it took me about 4-hours to do what Richard can do in 20-30 minutes. Richard has years of experience and has invented, patented, and manufactured a number of wheel building jigs and tools for the industry and utilizes these tools and expensive measuring devices to facilitate his quick and extremely accurate build process.
I will also tell you that once you build, or buy a hand-built set of wheels, you will no longer be satisfied with the typical machine built wheels that are delivered on most new bicycles, or sold in big box stores as replacement, or upgrade wheels. You can really tell the difference.
I have been very happy with Richard’s advice and assistance with my builds. I highly recommend ProWheelBuilder’s products and services to anyone wanting a quality wheelset.
July 30, 2015
I needed to replace 1 broken Sapim CX-Ray spoke. I couldn’t find anyone that had them in stock. One bike shop told me they could order them, but I’d have to buy 20 @ ~$65. I found Pro Wheel Builder in Cumming, GA. They had my spoke in stock and could cut whatever length I needed. I drove a long way to them to get my spoke. I was so happy to have my new spoke. I got 3 sizes cut so I was covered and had the correct size. Need some wheels, check out this place. They have all sorts choices – Mavic, HED, American Classic, custom, and more!
July 21, 2015
Building up my first bike from the frame up, I wanted to splurge on the wheelset and get one that will last me a long time. Went with the Stan's Flow EX on Hope Pro 2 hubs, double butted spokes on a stainless steel freehub body.
I've put quite a bit of abuse on them since the build was done, and they feel great. Tension is holding up great, looks true as it can be. I'm really happy with them so far. The 1 year warranty is a nice bonus, but hopefully won't be necessary.
Shipping was only a few days late, I think 2. I wasn't too worried. Rather have it done right and late than rushed and botched.
Quality work for a reasonable price, with a lot of custom options.
May 15, 2015
Debra was super helpful with my order and the wheels are exactly what I was looking for. I love my new wheels (White Industries CLD hubs and DT Swiss X329 rims with Sapim Race spokes) and they're exactly what my disc brake road bike needed to be everything I hoped for.
Thank you so much for providing such a great proudct and customer service.
April 14, 2015
Ordered up a set of wheels after getting thorough and patient help from them in selecting the pieces. They arrived, and they're excellent! All the hallmarks of a professionally built wheel are in evidence. There was no settling of the wheel when I first applied weight to them, and of course they're completely true and correctly dished.
I'm hard to please, but I'm completely satisfied with the whole experience, and will look to them again when it's time for another set of wheels.
March 10, 2015
I ordered a set of stans grails on hope pro Evo 2 hubs a little before xmas. They quoted me 3 weeks which was fair. 2 weeks after ordering they showed up and man. were they awesome. I've put on around 200 miles on dirt roads/ and single track with my straggler in the last few weeks and they've performed flawlessly. The guys here helped me place my order and emailed me keeping me up to speed on my wheels progress. Top notch service and top not wheels
January 06, 2015
I had some Pacenti SL23 built by PWB a few months ago. Before this, I have never had a custom built wheel. I have had many aluminum prebuilt wheels before (Mavic SL, Dura Ace, Zipp). These wheels far exceed any that I have ridden before in speed, comfort, handling and braking at a much lower cost. The service from PWB was also perfect...great advice on the build... Pacenti SL23, White Industry T11, Sapim CX Ray (front) Race (rear). I love these wheels!