I can't say enough good things about PWB. My road bike gets daily abuse on a long, hilly commute over bad roads and gravel trails. I was looking for something that was light enough to climb well, tough enough for gravel, and precise enough to handle long descents through mountain switchbacks. The ride has chewed up two stock Bontrager wheelsets and even a set of Mavics. Local wheelbuilders weren't able to quote me anything they thought would work for less than a grand.
I considered a wide range of rims, hubs, and wheelbuilders before Debra at PWB suggested I take a look at the Ventus Premium wheelset. Watching a YouTube video of them bombing down trails gave me confidence that they might fit the bill. I'm glad I took her advice. They are light, responsive, and hold true even after a few months on gravel, and the custom red hubs look really sharp to boot.
November 12, 2016
I worked with Preston. He is an awesome guy helped me out a lot. I am 6'2 270lb and I like to do the enduro/downhill/freestyle stuff with my hardtail. Being as big as I am I trashed some rims in a really nice rock garden. If it was not for Preston and his team I would have stopped riding, he gave me the wheels to bomb through anything I want to with no damage whatsoever. He gave me the confidence again that my bike could keep up with me and that I did not have to worry the whole time if my bubblegum quick release would flex under my jumps. I honestly feel like I am riding rails. The best experience I have had from any store in a long long time. I would recommend these professional and outstanding men to any person who asked me where I got the awesome looking and performing wheels I have. Thank you Preston so much for taking care of me!
September 01, 2016
I have been a mechanic for over 20 years now and even partially owned my own shop. I built quite a few wheels and definitely trued many more.I do all my maintenance myself and would have loved to build these wheels but I don't have the tools available any longer. I moved on to aircraft maintenance as it was a logical step for me. I know quality and craftsmanship when I see it. I could tell even before I took them out of the box. They were packed very well. I am glad I did my research and found ProWheelBuilder. The build quality was exceptional. Thank you! You are now my go to for wheels and my first recommendation.
May 12, 2016
Over the past few weeks, I spent a lot of time on different websites trying to find the perfect wheels for me. I decided to order from Pro Wheel Builder because of their great selection/prices and their user friendly site.
Two days after placing my order, I decided that I wanted to make a change the rims I selected. I sent an email and received a response from Debra the next morning. Debra was very helpful and was able to help me with the changes I wanted to make. I received very quick responses to every email I sent.
In the end, Pro Wheel Builder delivered a great set of wheels on the expected delivery date. Their customer service is top notch and I am very satisfied with my purchase. I would highly recommend Pro Wheel Builder to anyone looking to buy custom wheels.
April 06, 2016
I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
October 04, 2015
After some very helpful consultation, I ordered H Plus Son Archetypes with White Industry Hubs in with 24/2x and 28/3x lacing of sapim spokes. This is the third wheelset I have had on my Carrera Nitro. The first, Campy Scirocco's, were smooth but the G3 lacing lacked durability, and I blew many spokes. Switched for Reynolds Solitude, which were noisy and also blew spokes. After riding the H Pus Son wheels about 1200 miles, I am confident that these wheels are the best investment I have made on my bike. They are solid, smooth, quiet, and fast. Although I hate the cliche, these wheels have made a huge difference in my cornering, descending, and overall happiness on my bike. I don't race and I am not a tech wheenie--I just ride to be outside and under my own power. I am 5'11'', ride between 200 and 215. This build is bombproof.
August 10, 2015
Just received my wheel set and all I can say is wow, the wheels are perfect. The level of service that Richard provided was truly great, there was an issue with delivery of the rims and he not only kept me in the loop as to what was going on but once complete shipped the wheels out on an overnight delivery. This issue was in no way Richards, but he treated me as if it was. I deal with outside vendors all the time and we are constantly having delivery issues with them, its sometimes the nature of the beast, but its how you handle your end customer that really matters and in this case Richard went beyond the call of duty. All I can really say is a huge thanks to Richard and his team for getting me a meticulously built really set of wheels that I expect will last a very long time. I certainly would not hesitate recommending Pro Wheel Builder to anyone. I know where I'll be getting my next set of wheels, from this website!
Thanks again Richard
August 07, 2015
As a senior rider who has done his own wrenching for the past 50 plus years, I’ve successfully tackled most bike building, maintenance, and repair issues with which one is confronted. However, until recently, I avoided building wheels as I thought the process was too daunting. But, I finally placed wheel building as an item on my bucket list.
When I started researching wheel building components and techniques, I was astonished by the extent of conflicting, or erroneous information provided by print and online sources, including manufacturers’ websites — it was as if wheel building was a cult speciality and practitioners were forbidden to provide clear, correct procedures to an outsider. It also became clear how little most bike shop employees knew about wheel building.
Enter ProWheelBuilder. I was fortunate to find I lived reasonably close to the store and I made an appointment to meet with Richard, the owner. Upon our meeting, I entered the discussion believing I had a pretty good idea of the wheels I wanted to build and was primarily looking for components and encouragement. But, it quickly became clear that even the selection of components was more involved than I initially thought. Fortunately, Richard has an encyclopedic knowledge of the combinations and permutations of components and benefits thereof — I won’t go into details here, but suffice it to say you’ll be better off telling Richard what you want to do with the wheels rather than asking for specific components. Richard will offer several viable options at varying price points. You will be very happy with the result whether you decide to build the wheels, or have Richard build them.
To the last point, I can tell you I built several wheelsets for the enjoyment and sense of accomplishment. But, frankly, because of the expense of the required tools, it is far less expensive to have Richard build the wheels for you. Further, despite being fairly adept with tools, it took me about 4-hours to do what Richard can do in 20-30 minutes. Richard has years of experience and has invented, patented, and manufactured a number of wheel building jigs and tools for the industry and utilizes these tools and expensive measuring devices to facilitate his quick and extremely accurate build process.
I will also tell you that once you build, or buy a hand-built set of wheels, you will no longer be satisfied with the typical machine built wheels that are delivered on most new bicycles, or sold in big box stores as replacement, or upgrade wheels. You can really tell the difference.
I have been very happy with Richard’s advice and assistance with my builds. I highly recommend ProWheelBuilder’s products and services to anyone wanting a quality wheelset.
July 30, 2015
I needed to replace 1 broken Sapim CX-Ray spoke. I couldn’t find anyone that had them in stock. One bike shop told me they could order them, but I’d have to buy 20 @ ~$65. I found Pro Wheel Builder in Cumming, GA. They had my spoke in stock and could cut whatever length I needed. I drove a long way to them to get my spoke. I was so happy to have my new spoke. I got 3 sizes cut so I was covered and had the correct size. Need some wheels, check out this place. They have all sorts choices – Mavic, HED, American Classic, custom, and more!
July 21, 2015
Building up my first bike from the frame up, I wanted to splurge on the wheelset and get one that will last me a long time. Went with the Stan's Flow EX on Hope Pro 2 hubs, double butted spokes on a stainless steel freehub body.
I've put quite a bit of abuse on them since the build was done, and they feel great. Tension is holding up great, looks true as it can be. I'm really happy with them so far. The 1 year warranty is a nice bonus, but hopefully won't be necessary.
Shipping was only a few days late, I think 2. I wasn't too worried. Rather have it done right and late than rushed and botched.
Quality work for a reasonable price, with a lot of custom options.