Have been riding my wheels (H Son Archetype rims; White Industries hubs and double butted Sapim spokes) long enough now to review them. They're fantastic, were perfectly true out of the box and have not needed any tuning or maintenance yet. Not a wobble front or rear after 800 or so miles, much of it on rough pavement. Service from Prowheelbuilder was terrific. Richard spent a lot of time with me on the phone explaining and reexplaining the differences between butted and bladed spokes and other points and making recommendations. The pricing was also very competitive and fair. Wheels came shipped in simple but smartly designed cardboard boxes without damage or hassle. All in all, am very happy with the wheels, and concerns I had about buying custom wheels from a company located on the other side of the country proved to be a non-issue.
November 12, 2014
I ordered 2 sets of wheels from these folks and am tremendously glad I did. Debra was excellent and endured way too many questions from me. She was infinitely patient, worked with my budget, made insightful and quality based suggestions and never steered me wrong...even when I wanted more chi-chi spokes. My alloy set is excellent, it was perfectly tensioned right out of the box and ready to roll. Likewise, the set of carbon wheels are almost too pretty to ride, the spokes are perfect and they did not recommend anything I didn't need or want. Many thanks to Richard and all the folks at ProWheelBuilder for working with me. I'll definitely come back when I need a set of CX, MTB or possibly another set of carbon road/gravel hoops. Best customer service.