I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!
Christopher
May 01, 2019
Here is my updated testimonial. I now have a little over 1300 miles on my nearly five month old PWB wheels. Riding mostly on paved roads in Iowa (about 10% gravel), the wheels still look great and roll true. I could not be more happy with these wheels. For me, Pro Wheel Builder wheels are not only reliable wheels, but works of art.
The product, the packaging, the customer service, the attention to detail; all shout out, "We care about what we do!" Cheers, to Pro Wheel Builder.
Ron