I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!
Christopher
May 01, 2019
Pro Wheel builder has built many wheels for customers i have been in the bike industry for well over twenty years and i can tell you they build the best custom wheels out there. Last year a customer of mine that weighs 340 pounds came to me and asked for help as he was destroying wheels on his MTB i suggested we have Pro Wheel build him a set, well that set is over a year old and perfectly true with no issues now that's what you call a bullet proof wheel and a happy customer. Don't even think about using anybody else for that custom wheel and there customer service is the best Debra is amazing. Thanks PRO Wheelbuilder.