This was my first time to order a custom wheel set and PWB provided great service. They provided several suggestions for me to consider after considering my weight and type of cycling. I decided on the Boyd 44 carbon clinchers, T-11 hubs and Sapim CX Ray spokes. This great combination provides for a smooth light ride while handling well in moderate to strong Kansas winds. PWB communicated very well throughout the process and then provide on-time delivery. I have recommended that others on my team check out PWB.
Thanks Debra!
David Langford
March 19, 2017
I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!