I had some Pacenti SL23 built by PWB a few months ago. Before this, I have never had a custom built wheel. I have had many aluminum prebuilt wheels before (Mavic SL, Dura Ace, Zipp). These wheels far exceed any that I have ridden before in speed, comfort, handling and braking at a much lower cost. The service from PWB was also perfect...great advice on the build... Pacenti SL23, White Industry T11, Sapim CX Ray (front) Race (rear). I love these wheels!
Greg Powell
December 10, 2014
I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!