Absolutely top shelf service. I ordered a custom build rear fat tire hub/rim. My fat bike is primary MTB and I ride hard. I entered the wheel build information on their site and within a day or so I had the information back as to what was recommended for me. I few weeks later I placed the order. The build took a little longer then estimated because I requested a custom color on the hub assembly. I was informed of the delay and it arrived roughly 2 weeks after the estimated delivery date. Build, fit, look and operation are amazing. I simply switched my components onto the new wheel, mounted a tire and I was in business. Customer service of Pro Wheelbuilder is bar-none. Their prices are incredibly competitive as well with any local bike shop and better! I don’t mind waiting for a high quality product because I want it done right. I will be coming to them again and again for further wheel needs. I highly recommend them for all your custom wheel builds and questions. Thank you very much guys!
August 25, 2020
I'm a heavy rider and a clyde of sorts at 280lbs. I knew I could depend on the stock wheels for a limited lifespan. So far I've had FOUR sets (3 road, one MTB) of custom wheels built from both the signature and custom programs. Not one has required a spoke wrench yet with seasons of abuse that I've put them through. All are still in service. I put 50-100 miles a week on my bikes, and the wheels have been 100% reliable. A good set of wheels can vastly improve the quality of your biking experience. This is the real deal with a lot of experience and no BS. Trust in this builder - they know their products. Bitex hubs are an awesome value.