I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!
Christopher
May 01, 2019
Just ordered my second wheelset from Prowheelbuilder for my second Lynskey titanium road bike, the R330. I have put almost 3000 miles in six months on my first Prowheelbuilder wheelset on my Lynskey Helix OS and the wheels have remained true and smooth spinning over all types of roads in Thailand. Whether I am doing my 50 mile Saturday and Sunday club rides or riding solo centuries along the coastal roads in southern Thailand and the beaches in Hua Hin, my thoughts and thanks are always with you for building me such a great and reliable wheelset.