He definitely knows how to build a wheel and treats it like his own wheel. He found out that my internal gear initially wasn't installed properly that causes the untrue. He ordered the part from the manufacture and fixed it for a very reasonable price. I'm glad that I sent my wheel to Prowheelbuilder and didn't go to the local shop who thinks he knows how to build a wheel. (even though spent time on shipping back and forth, I believe that I saved time because I didn't waste my time to find right wheel builder). Also this website is very clear and I love that to knowing what I'm paying for before I decided to build a wheel. Thanks I'm very enjoying my new wheel!
Inno Kim
January 22, 2018
I have had 4 custom builds done so far, and am in the process of having another build. Obviously I am completely satisfied these people are awesome. My first build was in 2015 other than routine maintenance these wheels are as good as the day I purchased them. I recommend them to everyone I know that is looking for wheels at excellent prices and top notch service.
You can tell these are people that love what they do.
Mike 2020