Once I placed my order, I received a phone call, the very next morning. About a small error, which was easily solved. This kind of follow through, shows the highest form of professionalism. I was told, that my purchase was already being collected. I then patiently waited, like a child for Christmas Morning, for my Wheel to arrive. Upon arrival, I opened the oddly shaped box, to Unveil, what I shall say is one of the finest pieces of Craftsmanship I have seen in Years. So, Special Thanks to Preston, who laced my wheel, and to Richard who masterfully Trued and Shipped my Wheel. AWESOME Job Fellas !!! here is a Pic. of it mounted on my Bike.
October 08, 2014
Just received my wheel set and all I can say is wow, the wheels are perfect. The level of service that Richard provided was truly great, there was an issue with delivery of the rims and he not only kept me in the loop as to what was going on but once complete shipped the wheels out on an overnight delivery. This issue was in no way Richards, but he treated me as if it was. I deal with outside vendors all the time and we are constantly having delivery issues with them, its sometimes the nature of the beast, but its how you handle your end customer that really matters and in this case Richard went beyond the call of duty. All I can really say is a huge thanks to Richard and his team for getting me a meticulously built really set of wheels that I expect will last a very long time. I certainly would not hesitate recommending Pro Wheel Builder to anyone. I know where I'll be getting my next set of wheels, from this website!