As a heavyweight rider, I found myself having to true my wheels often, to the point it was getting impossible to get them perfectly true. I even had to replace broken spokes a few times. I started looking for wheels at my local bike shops and the big online stores and was getting totally frustrated. I am so glad I found PWB.
I've had this wheel set (SHIMANO TOURING CLYDESDALE WHEEL SET PACKAGE) for just over two years and could not be happier. They are absolutely bomb proof; I have not had to touch a single spoke. I neglected to save my odometer miles when my computer battery died, but I have easily over 3600 miles on these wheels.
PWB's customer service is unparalleled - they even contacted me via phone and email to clarify some things as my order was being processed. Thank you so much PWB!
Ben Hobe
September 15, 2018
I've done factory wheels and built my own wheels in the past, which has lead to a preference for a good quality, hand built set of wheels on each of my bikes. This time, I was looking to do something unique, and possibly custom, for my road bike.
After a fair bit of searching, comparing and general navel gazing trying to figure out what I'd build, I found that ProWheelBuilder.com (PWB) would give me the best bang for the buck on the parts I had decided on. I ended up having PWB assemble the wheels too...it was a free service with the parts purchase and the incremental cost for duties (wheelsets vs. parts have different duty rates when bringing them into Canada) more than makes up for my time in assembling them myself.
My going more custom than just selecting the parts threw a bit of a wrench in the system, but the gang at PWB made sure things got sorted out in short order. My custom colored, custom engraved Onyx hubs with a leading / trailing pattern of colored spokes were well built into my selected rims. Obvious quality and attention to detail were evident from the packaging of the rims for shipment to the wheels themselves. Straight and true hand built wheels done using the parts I wanted and in the way I wanted them put together...who could ask for more?
Whether for parts or complete wheels, I recommend PWB.