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The staff at Pro wheel builders is Top notch! e-mailed me right away to answer all my questions. Gave me great idea's. The order went through with out a hitch. One of there staff members contacted me with my build status, which I found strange (in todays world) These people really care about the customer. a couple of weeks later. a set of bad a@@ wheels came out of the box. I just ordered another wheel from them. Great company to deal with!alex padron November 18, 2013
I ordered 2 sets of wheels from these folks and am tremendously glad I did. Debra was excellent and endured way too many questions from me. She was infinitely patient, worked with my budget, made insightful and quality based suggestions and never steered me wrong...even when I wanted more chi-chi spokes. My alloy set is excellent, it was perfectly tensioned right out of the box and ready to roll. Likewise, the set of carbon wheels are almost too pretty to ride, the spokes are perfect and they did not recommend anything I didn't need or want. Many thanks to Richard and all the folks at ProWheelBuilder for working with me. I'll definitely come back when I need a set of CX, MTB or possibly another set of carbon road/gravel hoops. Best customer service.Keith Morehouse May 12, 2020