He definitely knows how to build a wheel and treats it like his own wheel. He found out that my internal gear initially wasn't installed properly that causes the untrue. He ordered the part from the manufacture and fixed it for a very reasonable price. I'm glad that I sent my wheel to Prowheelbuilder and didn't go to the local shop who thinks he knows how to build a wheel. (even though spent time on shipping back and forth, I believe that I saved time because I didn't waste my time to find right wheel builder). Also this website is very clear and I love that to knowing what I'm paying for before I decided to build a wheel. Thanks I'm very enjoying my new wheel!
January 22, 2018
These guys are great! I contacted them to see if i could get my wheels any quicker for a race and they went above and beyond for me. The owner drove 30 min at night to get them to fed ex. Everytime i called i spoke to a person, always polite despite my daily calls. I havnt recieved the wheels yet but im sure from there professional business relations they will be great. Thank you so very much prowheelbuilder! Special thanks to Richard (owner helping out a racer)