Product Details Warranty Shipping Times Returns or Refunds
Manufacturer Hope Material N/A Weight Explained Please note that all weights are based on the manufacturers advertised weight and may fluctuate as much as 10%.
Warranty Policies: Prowheelbuilder i.e. PWB custom built wheels come with a 1 year warranty from the date of purchase. See details below:
A. SPOKES: PWB will replace all broken spokes regardless of the cause.
B. LABOR: PWB will cover all wheel related labor i.e. wheel re builds and truing.
C. NON MANUFATURER WARRANTIES: PWB will replace any non manufacturer warrantied rim or hub at 25% off the current retail.
D. MANUFACTURER WARRANTY: PWB will facilitate the manufacturer's warranty, if the manufacturer deems the product warrantable. Manufacturer's warranty is only good as long as the manufacturer is in business.
E. SHIPPING: The customer is responsible for shipping to and from PWB.
Covid Disruptions: Due to COVID 19 our supply chains have been disrupted and certain brands may add several weeks to our normal lead time. Email at firstname.lastname@example.org with any questions regarding your orders ETA.
Shipping Time Policy: Stock products will ship within 7 working days of order, based on availability. Wheel orders should ship within 20 business days of your order date. This date is independent of the actual shipping time. If there is a problem such as back ordered product / unavailable we will do our best to contact you as soon as possible.
Domestic Shipping Policies: Prowheelbuilder is not responsible for damage that may occur during shipping. However we will be happy to help resolve these matters through the package handler. All packages are insured thru the package handler by Prowheelbuilder. We require a signature for all packages. If you request no signature, Prowheelbuilder takes no responsibility for any stolen product.
International Shipping Policies: Duties and Taxes are the responsibility of the purchaser. Prowheelbuilder will not alter the customs value.
Return Policy: If you are not completely satisfied with our product you may exchange it for any product we sell within 7 days of receiving your purchase (there will be no refund issued for a difference if a lesser item is purchased). Please note that if the exchange is for a component of one of our hand built wheels there may be a 10% fee associated with the exchange. Product must be in new condition and in the original packaging (spokes do not qualify for this return policy). Buyer is responsible for shipping back to seller.
Order Modification Policy: If you are exchanging your product for a different color there may be a 10% order modification fee.
Refund Policy: Once an order has been placed, no Refunds or Cancellations are allowed. You may alter an order with in 24 hours, providing the order has not been built. If a cancellation must happen a 15% restocking fee will be charged. For any item(s) that is returned or declined a 15% restocking fee will be charged along with the shipping / handling fees.