I worked with Preston. He is an awesome guy helped me out a lot. I am 6'2 270lb and I like to do the enduro/downhill/freestyle stuff with my hardtail. Being as big as I am I trashed some rims in a really nice rock garden. If it was not for Preston and his team I would have stopped riding, he gave me the wheels to bomb through anything I want to with no damage whatsoever. He gave me the confidence again that my bike could keep up with me and that I did not have to worry the whole time if my bubblegum quick release would flex under my jumps. I honestly feel like I am riding rails. The best experience I have had from any store in a long long time. I would recommend these professional and outstanding men to any person who asked me where I got the awesome looking and performing wheels I have. Thank you Preston so much for taking care of me!
September 01, 2016
I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..