I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!
May 01, 2019
Great Job. Ordered a Velocity Chukker 40 spoke and Velocity Rear Disc Hub with Sapin Strong Spokes for my 29er. Rode the bike fully loaded with food and water, Racks and my 120kg body from Perth to Sydney (4,700km). My major concern was that I had popped spokes previously on a 26 inch 36 spoke wheel when riding Cairns to Sydney and was worried about extra forces that would come into play with 29 inch. This wheel was bulletproof and attracted the attention of other touring cyclists on route. Good job team, thank you. Can't wait to find an excuse to buy another set. If you are a big bloke and to tour or trek with lots of gear, start your build with a set of wheels that will go the distance. One happy camper! Carl Johnston Australia