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I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.Greg DuBois October 04, 2015
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
To the good folks at PWB, I placed an order with you guys on May 4, 2012. I requested Black MSW Velocity Dyad rims with White Industries Hubs, & DT Swiss spokes & nipples. You guys exceeded my expectations to say the least!!! My wheels arrived days earlier than expected and the wheels are super true. There was no need to true them even after the rough haul all the way to Alaska. Oh, and of course they look awesome!! Thank you so much for your promptness and good service!! Happy Tailwinds, Ashleigh Reed Haines, AlaskaAhaines May 17, 2012