I buy most everything online these days. There are a few online stores that 'do it right' - like Amazon, ModernBike - and I have found another one - ProWheelBuilder.com. I am a rather hard core 'recreational' rider - centuries and work commuter (36 miles per day) and have been riding my carbon fiber geared bike now for the past 6 or 7 years. I traded a friend a pair of pedals for an old Raleigh chromoly steel frame and thought I would jump into building up a commuter single speed bike. I also thought while at it, why not build my first set of wheels. I didn't know what I was doing - still learning every day - and have spent more time on Sheldon Brown's website than I have with my wife the past 6 months. With enough knowledge to be dangerous, I started dealing with ProWheelBuilder. I had lots of questions and was and continue to be very impressed with the patience shown me by both Debra and Richard Craig - the owners. They are responsive to email and phone questions and concerns, they are honest and they possess just enough of a sense of humor to get through it all. I made some mistakes in my initial ordering and Richard came through with another solution for me very professionally and to my complete satisfaction. I love this site and have had so much fun putting this bike together - I know I will be building another and another and I will buy all my wheel stuff from ProWheelBuilders. I highly recommend these guys. Thanks Richard and Debra and keep up the excellent work and customer service!!!
December 19, 2012
I was going to buy a set of wheels from thebikebiz.com. White Phil hubs to white Deep Vs. Here's a quote from the email they sent me: "Wheel price would be $675 USD, and shipping will be approximately $200 USD". So... $875. Yesterday I received a pair of the exact same wheels from Richard at prowheelbuilder.com. Total cost including shipping: $594.70. That's almost $300 difference for the exact same item. I ordered them Sept 6 and received them September 18, so less than two weeks later. I only had to pay $31 in taxes and no customs. The wheels are fantastic and the price was great. Thanks Richard!