I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
October 04, 2015
I wanted to wait to review my wheels (Kinlin XR270 front, XR300 rear laced to Miche Hubs) til I had put some miles on them, and after about 4 months and 700 miles later, I love these wheels. I wanted to upgrade the stock wheels on my track/ commuter bike and chose PWB because you can get exactly what you want and they beat anything you can get off the shelf. Plus no one else will have a set like you. They took a little longer that expected because of some out of stock parts, but as soon as that was sorted (with a little upgrade, no charge) I received my wheels and have been flying on them ever since. I am completely satisfied with the product, service, and experience. My next wheel set will be from PWB. Thanks!