I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
October 04, 2015
Ordered a set of FlowEx with black spokes and red nipples laced to red Chris King hubs.
I knew I was going to have to be patient as the Christmas rush and holidays coming up. Richard was nice to stay in contact with me on the status of my wheels. Needless to say when they wheels arrived, it was worth the wait! They came out BEAUTIFUL!! I checked the trueness and tension and they were topnotch.
I've been building up a dream bike using a Santa Cruz Blur LTc, SRAM components, KS Lev, Fox fork/shock, Easton Have carbon bars, Thompson stem, Candy pedals. The last piece to finish off the bike were the ProBuilder wheels. Putting on the wheels and seeing the complete bike was just a huge sigh of satisfaction and accomplishment for me, know I ordered the right wheelsets.
Thank Richard and ProWheelBuilder.com!!!
David from the Big Island, Hawaii
January 14, 2013