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I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.Greg DuBois October 04, 2015
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
I purchased a set of Reynolds DV46C's with a PowerTap wireless 2.4 in March of 08. It's now 11/1/08 and the wheels are still running perfectly true after 6,000+ miles...no issues. My riding partner has the same wheels with the same miles and no issue with his either. If you want a bombproof FAST carbon wheelset that can be used daily, this is a great choice. The PowerTap has worked perfectly as well. I will definitely purchase any future wheels from Pro Wheel Builder. Richard was very helpful and provided great service.Scott Mullins October 26, 2008