I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!
May 01, 2019
These guys are great! I contacted them to see if i could get my wheels any quicker for a race and they went above and beyond for me. The owner drove 30 min at night to get them to fed ex. Everytime i called i spoke to a person, always polite despite my daily calls. I havnt recieved the wheels yet but im sure from there professional business relations they will be great. Thank you so very much prowheelbuilder! Special thanks to Richard (owner helping out a racer)