I ordered 2 sets of wheels from these folks and am tremendously glad I did. Debra was excellent and endured way too many questions from me. She was infinitely patient, worked with my budget, made insightful and quality based suggestions and never steered me wrong...even when I wanted more chi-chi spokes. My alloy set is excellent, it was perfectly tensioned right out of the box and ready to roll. Likewise, the set of carbon wheels are almost too pretty to ride, the spokes are perfect and they did not recommend anything I didn't need or want. Many thanks to Richard and all the folks at ProWheelBuilder for working with me. I'll definitely come back when I need a set of CX, MTB or possibly another set of carbon road/gravel hoops. Best customer service.
Keith Morehouse
May 12, 2020
I received my front Velocity Dyad rim with Shimano 105 hub a couple of
days ago. It made my day to come home and find my new wheel waiting
for me. I headed straight to the garage to make the change. First, I
checked the spoke tension with the old squeeze test. It seemed
uniformly tight. Nice. Next, I put the wheel on the fork without a
tire and gave her a spin. Wow, that's really, really true and minimal
vertical hop too! The only thing left to do was install the tape and
tire. I've put 15 miles of rough city roads on the wheel so far, and
it's as true as it was out of the box. I wholeheartedly believe this
wheel will out live my bike. Thanks guys!
--Update-- I'm as happy now as I was a month ago. The wheel has
over 600 miles on it now, and it's as good now as it was then. Todd