Absolutely top shelf service. I ordered a custom build rear fat tire hub/rim. My fat bike is primary MTB and I ride hard. I entered the wheel build information on their site and within a day or so I had the information back as to what was recommended for me. I few weeks later I placed the order. The build took a little longer then estimated because I requested a custom color on the hub assembly. I was informed of the delay and it arrived roughly 2 weeks after the estimated delivery date. Build, fit, look and operation are amazing. I simply switched my components onto the new wheel, mounted a tire and I was in business. Customer service of Pro Wheelbuilder is bar-none. Their prices are incredibly competitive as well with any local bike shop and better! I don’t mind waiting for a high quality product because I want it done right. I will be coming to them again and again for further wheel needs. I highly recommend them for all your custom wheel builds and questions. Thank you very much guys!
Matthew Wilson
August 25, 2020
Amazing wheels, great price, and incredible customer service. Could not be happier with my purchase of HED Belgiums with Chris King hubs. I am a 23mm rim convert now. Comfort and handling are greatly improved and the wheels truly are faster. At 3000 miles now the wheels have been virtually bombproof and that is for a bigger guy that rides aggressively. That being said NO wheel is designed to handle the crash I had yesterday. Now PWB is replacing my rear rim at a discount with no charge for other parts or labor. Cannot recommend PWB enough. I will continue to buy my wheels from them.