Absolutely top shelf service. I ordered a custom build rear fat tire hub/rim. My fat bike is primary MTB and I ride hard. I entered the wheel build information on their site and within a day or so I had the information back as to what was recommended for me. I few weeks later I placed the order. The build took a little longer then estimated because I requested a custom color on the hub assembly. I was informed of the delay and it arrived roughly 2 weeks after the estimated delivery date. Build, fit, look and operation are amazing. I simply switched my components onto the new wheel, mounted a tire and I was in business. Customer service of Pro Wheelbuilder is bar-none. Their prices are incredibly competitive as well with any local bike shop and better! I don’t mind waiting for a high quality product because I want it done right. I will be coming to them again and again for further wheel needs. I highly recommend them for all your custom wheel builds and questions. Thank you very much guys!
August 25, 2020
I bought a set of Kinlin XR31s with Bitex Hubs, and have been putting them through the paces for a bit over a month now. The wheels are an absolute treat to ride. In addition to feeling quite responsive, they are exceptionally well built. Customer service was also excellent throughout the ordering process. I will not hesitate to buy future sets of wheels from prowheelbuilder.