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I can't say enough good things about PWB. My road bike gets daily abuse on a long, hilly commute over bad roads and gravel trails. I was looking for something that was light enough to climb well, tough enough for gravel, and precise enough to handle long descents through mountain switchbacks. The ride has chewed up two stock Bontrager wheelsets and even a set of Mavics. Local wheelbuilders weren't able to quote me anything they thought would work for less than a grand.Dan Chapman November 12, 2016
I considered a wide range of rims, hubs, and wheelbuilders before Debra at PWB suggested I take a look at the Ventus Premium wheelset. Watching a YouTube video of them bombing down trails gave me confidence that they might fit the bill. I'm glad I took her advice. They are light, responsive, and hold true even after a few months on gravel, and the custom red hubs look really sharp to boot.
Just received my wheel set and all I can say is wow, the wheels are perfect. The level of service that Richard provided was truly great, there was an issue with delivery of the rims and he not only kept me in the loop as to what was going on but once complete shipped the wheels out on an overnight delivery. This issue was in no way Richards, but he treated me as if it was. I deal with outside vendors all the time and we are constantly having delivery issues with them, its sometimes the nature of the beast, but its how you handle your end customer that really matters and in this case Richard went beyond the call of duty. All I can really say is a huge thanks to Richard and his team for getting me a meticulously built really set of wheels that I expect will last a very long time. I certainly would not hesitate recommending Pro Wheel Builder to anyone. I know where I'll be getting my next set of wheels, from this website!Alan Lowe August 07, 2015
Thanks again Richard
Best regards