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I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.Christopher May 01, 2019
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!
I ended up rebuilding an already awesome Lapierre Carbon Cyclocross into a gravel bike... and it came down to the wheels. The super limited clearance of space within the frame forced me to do a deep dive and hunt down the just released WTB Vulpine's back in November.J.R. Reher February 22, 2022
But that left me with the wheels. When I acquired the bike, it had an old system of Mavic Aksiums on it. The bike wheels needed a more robust upgrade. I canvassed the local bike shops to no end and then... discovered the online wheel building sites. I had NEVER done this online. Pretty sad, huh? It's like, wtf? Kind of like purchasing a couch online. How do you know it's going to be comfortable or even work?
First, i was over at Wheelbuilder, ha... mentioning the competition. Their site was similar and had some of the same components and close price points but then I thought hmmmm, maybe I should google another, just to see if there was somewhere else.
Reddit led me here.
Why did I choose this site? Because this form was more specific with data points and asked for body measurements and what you're using this bike to do? I dug that more detailed and custom approach. It felt like being in a tux shop and a tailor was standing right beside you.
Through trial and error of resubmitting and changing my order details over and over and over (because you need to do that! Compare and research EVERYTHING...) I seemed to discover the ideal wheel set.
Then I clicked submit. That's a lot of money you're throwing down, online, to a computer generated form you might think. What happened next surprised me.
Someone called me. Then they talked me through the specs and the build. And then we established an email banter back and forth... Debra was AMAZING to deal with. She's your go-to for questions.
So...if you're on the fence, email them. Talk to them. Tell them your concerns. Ask them all your questions.
If you think this is a fake review... definitely not. Go watch the inspired by a true story film I wrote - THE RIDE on Amazon Prime. It's based on the life of BMX pro John Buultjens and stars Ludacris and Sasha Alexander. You'll see my name at the top of the credits at the end of the film (there are no credits in the beginning of this one...)