He definitely knows how to build a wheel and treats it like his own wheel. He found out that my internal gear initially wasn't installed properly that causes the untrue. He ordered the part from the manufacture and fixed it for a very reasonable price. I'm glad that I sent my wheel to Prowheelbuilder and didn't go to the local shop who thinks he knows how to build a wheel. (even though spent time on shipping back and forth, I believe that I saved time because I didn't waste my time to find right wheel builder). Also this website is very clear and I love that to knowing what I'm paying for before I decided to build a wheel. Thanks I'm very enjoying my new wheel!
January 22, 2018
I wanted to wait a bit before giving my review. After riding them for a few months I can say I love these wheels!
I called and told them what I was looking for and followed their suggestions. I went with the White Industry hubs and the HED Belgium rims. What I got was a great set of wheels. I don't race, but log a lot of miles just riding. These wheels are fast, smooth, handle great and bomb proof. His work is awesome and the personal service was super. I couldn't be happier with this wheel set. Thanks guys.