I was going to buy a set of wheels from thebikebiz.com. White Phil hubs to white Deep Vs. Here's a quote from the email they sent me: "Wheel price would be $675 USD, and shipping will be approximately $200 USD". So... $875. Yesterday I received a pair of the exact same wheels from Richard at prowheelbuilder.com. Total cost including shipping: $594.70. That's almost $300 difference for the exact same item. I ordered them Sept 6 and received them September 18, so less than two weeks later. I only had to pay $31 in taxes and no customs. The wheels are fantastic and the price was great. Thanks Richard!
September 18, 2008
I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!