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I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.Greg DuBois October 04, 2015
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
I had some Pacenti SL23 built by PWB a few months ago. Before this, I have never had a custom built wheel. I have had many aluminum prebuilt wheels before (Mavic SL, Dura Ace, Zipp). These wheels far exceed any that I have ridden before in speed, comfort, handling and braking at a much lower cost. The service from PWB was also perfect...great advice on the build... Pacenti SL23, White Industry T11, Sapim CX Ray (front) Race (rear). I love these wheels!Greg Powell December 10, 2014