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I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.Greg DuBois October 04, 2015
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..
I received my front Velocity Dyad rim with Shimano 105 hub a couple ofTforret July 17, 2012
days ago. It made my day to come home and find my new wheel waiting
for me. I headed straight to the garage to make the change. First, I
checked the spoke tension with the old squeeze test. It seemed
uniformly tight. Nice. Next, I put the wheel on the fork without a
tire and gave her a spin. Wow, that's really, really true and minimal
vertical hop too! The only thing left to do was install the tape and
tire. I've put 15 miles of rough city roads on the wheel so far, and
it's as true as it was out of the box. I wholeheartedly believe this
wheel will out live my bike. Thanks guys!
--Update-- I'm as happy now as I was a month ago. The wheel has
over 600 miles on it now, and it's as good now as it was then. Todd