He definitely knows how to build a wheel and treats it like his own wheel. He found out that my internal gear initially wasn't installed properly that causes the untrue. He ordered the part from the manufacture and fixed it for a very reasonable price. I'm glad that I sent my wheel to Prowheelbuilder and didn't go to the local shop who thinks he knows how to build a wheel. (even though spent time on shipping back and forth, I believe that I saved time because I didn't waste my time to find right wheel builder). Also this website is very clear and I love that to knowing what I'm paying for before I decided to build a wheel. Thanks I'm very enjoying my new wheel!
January 22, 2018
I recently received my first wheel set (MTB Stan's No Tubes FLOW EX, hope hubs, DT Swiss, Spokes 4 Cross Lacing) from Preston at ProWheelBuilder.com. Preston went above and beyond the call of duty explaining the differences in lacing patterns, hubs, rim styles and the reasons to go with one or the other depending on application. I received my wheels faster than the time frame I was given and they were built exactly to the specs stated. I could not be happier with my first purchase from Preston and staff. Thanks for the professional service and awesome product. YOU GUYS ROCK!! Keep up the great work and customer service.