Needed a quality wheel set to replace the OEM set on my Trek Stache. I appreciate that I was able to work with one employee from start to finish who built my White Industries XMR hubs laced with Spain Polyx 14mm spokes to WTB KOM Tough TCS 40mm rims. That was nearly three years ago and this 29+ wheel set still spins true today. I have absolutely no concerns whatsoever and will be requesting another custom build for my new Trek Fuel EXE.
Timothy Sedor
March 14, 2024
I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!