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I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.Christopher May 01, 2019
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!
I recently received my first wheel set (MTB Stan's No Tubes FLOW EX, hope hubs, DT Swiss, Spokes 4 Cross Lacing) from Preston at ProWheelBuilder.com. Preston went above and beyond the call of duty explaining the differences in lacing patterns, hubs, rim styles and the reasons to go with one or the other depending on application. I received my wheels faster than the time frame I was given and they were built exactly to the specs stated. I could not be happier with my first purchase from Preston and staff. Thanks for the professional service and awesome product. YOU GUYS ROCK!! Keep up the great work and customer service.EGarcia November 16, 2013