I ordered 2 sets of wheels from these folks and am tremendously glad I did. Debra was excellent and endured way too many questions from me. She was infinitely patient, worked with my budget, made insightful and quality based suggestions and never steered me wrong...even when I wanted more chi-chi spokes. My alloy set is excellent, it was perfectly tensioned right out of the box and ready to roll. Likewise, the set of carbon wheels are almost too pretty to ride, the spokes are perfect and they did not recommend anything I didn't need or want. Many thanks to Richard and all the folks at ProWheelBuilder for working with me. I'll definitely come back when I need a set of CX, MTB or possibly another set of carbon road/gravel hoops. Best customer service.
Keith Morehouse
May 12, 2020
I bought a set of Kinlin XR31s with Bitex Hubs, and have been putting them through the paces for a bit over a month now. The wheels are an absolute treat to ride. In addition to feeling quite responsive, they are exceptionally well built. Customer service was also excellent throughout the ordering process. I will not hesitate to buy future sets of wheels from prowheelbuilder.