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Just received my wheel set and all I can say is wow, the wheels are perfect. The level of service that Richard provided was truly great, there was an issue with delivery of the rims and he not only kept me in the loop as to what was going on but once complete shipped the wheels out on an overnight delivery. This issue was in no way Richards, but he treated me as if it was. I deal with outside vendors all the time and we are constantly having delivery issues with them, its sometimes the nature of the beast, but its how you handle your end customer that really matters and in this case Richard went beyond the call of duty. All I can really say is a huge thanks to Richard and his team for getting me a meticulously built really set of wheels that I expect will last a very long time. I certainly would not hesitate recommending Pro Wheel Builder to anyone. I know where I'll be getting my next set of wheels, from this website!Alan Lowe August 07, 2015
Thanks again Richard
Best regards
My OEM ebike wheel had a hop in it. When I went to my local bike store for a new wheel I gave him a wish list and a price range. I guess I wanted too much for too little and never heard back from him.Ed Sinofsky April 13, 2017
I entered my wish list to Pro wheel builder.com and found out I could indeed get what I wanted in budget.
3 weeks later I got a package with a gorgeous custom wheel for me, make with ebike Sapim strong spokes and a rugged DTswiss rim.
Later that afternoon after easily fitting it (my first tubeless tire) I went out to test it. Within a half hour I had achieved two new PRs on the two Strava segments I rode. One by 7 seconds and one by 10. I did a 12 mile trip at an average of 21.3 mph. I would say the wheel works! I don't know if it is the rim geometry, the fact that it is now running tubeless, or the Shimano hub being faster, but I guess I really don't care. The combo works. I would recommend ProWheelbuilder.com to my e-bike buddies, and you guys should probably make an e-bike category for this growing segment.
thanks again.
ed sinofsky.