I wanted to wait until I had some miles on the wheels before giving feedback. I am a clydesdale rider. I ride hard, but would certainly fall into what Grant Petersen (Rivendale Cycles) would call an "unracer". I love my bike. I chose it and it chose me...but it's not a high end super bike. It's hard to justify spending gobs of money on a wheelset, when really, all you want is something you never have to worry about that fits your style.
Enter Prowheelbuilders.com. I had considered builds in the $400-500 range from my local shop (they weren't really interested) and other online sources. Ultimately Prowheelbuilders.com had the best value, and offered a good strong hand laced wheel for my budget. I been riding these wheels for about 400 miles over varied terrain: road, gravel, bikeway, and single track (including rock gardens). Everything is solid. I have not needed any touch up truing, and I suspect everything will hold together nicely for ages. I wanted a high(ish) engagement hub, and opted for the Bitex MTR--there's not a lot online about this hub, so I'll share here that I am satisfied. The engagement is much faster than a typical factory wheel you'd see on an <$2k bike. The sound is loud-ish, and not unpleasant, but it sounds nothing like a high end hub.
Overall, I am very pleased with my purchase and the quality of work. I'm sold, and will come to Prowheelbuilder.com for any future wheel purchases.
June 07, 2021
Absolutely top shelf service. I ordered a custom build rear fat tire hub/rim. My fat bike is primary MTB and I ride hard. I entered the wheel build information on their site and within a day or so I had the information back as to what was recommended for me. I few weeks later I placed the order. The build took a little longer then estimated because I requested a custom color on the hub assembly. I was informed of the delay and it arrived roughly 2 weeks after the estimated delivery date. Build, fit, look and operation are amazing. I simply switched my components onto the new wheel, mounted a tire and I was in business. Customer service of Pro Wheelbuilder is bar-none. Their prices are incredibly competitive as well with any local bike shop and better! I don’t mind waiting for a high quality product because I want it done right. I will be coming to them again and again for further wheel needs. I highly recommend them for all your custom wheel builds and questions. Thank you very much guys!