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I had been in need of a set of wheels to put on a new 29er for a good while. After asking around for a good, local builder, the majority of responses pointed to PWB.Casey June 06, 2019
The entire purchase process was very simple and user-friendly through the PWB website. And the customer service provided as top-notch. My questions about the order were answered very promptly and friendly. The order pickup was very quick and convenient.
I'd recommend PWB to anyone for the great, quality service and reasonable prices.
I have purchased wheelsets from two other custom wheelbuilders in the past and firmly believe custom built wheels from a competent wheelbuilder are the best way to buy wheels. My riding friends with factory built wheels seem to experience wheel-related problems on a regular basis but my custom built wheels have held up well. When I finally need to replace a rear wheel recently, I decided to give prowheelbuilder.com a try. I knew what I wanted so I placed my order online. Their website was easy to use and informative with lots of choices.Greg DuBois October 04, 2015
After I placed my order, I decided to make a change to the number of spoke crossings I had originally spec'd so I emailed Richard. The change was made with no problem. My wheel arrived a few days before the predicted date, built exactly as spec'd. Since I work for a testing laboratory, I weighed the wheel on an analytical balance. The wheel was within 20 grams of the weight predicted by the website. I also received a warranty card with the wheel that included the spoke lengths and spoke tension used to build the wheel, something no one else has ever provided. Since then I have ridden the wheel over 1000 miles and it has performed well.
The three custom wheelbuilders I have used have all been good but prowheelbuilder.com has provided the best service and price. I will be a returning customer..