He definitely knows how to build a wheel and treats it like his own wheel. He found out that my internal gear initially wasn't installed properly that causes the untrue. He ordered the part from the manufacture and fixed it for a very reasonable price. I'm glad that I sent my wheel to Prowheelbuilder and didn't go to the local shop who thinks he knows how to build a wheel. (even though spent time on shipping back and forth, I believe that I saved time because I didn't waste my time to find right wheel builder). Also this website is very clear and I love that to knowing what I'm paying for before I decided to build a wheel. Thanks I'm very enjoying my new wheel!
Inno Kim
January 22, 2018
Just wanted to say thanks and I can't believe how great the wheels are that I bought. I purchased a set of Velocity Dyad Rims w/DT Swiss spokes and Shimano XT hubs back in January for my tandem. It's now June and I've officially put over 1,000 miles on them and they are as true as the first day I bought them. I honestly believe they are probably the best wheelset I've ever owned. I say this because I haven't had to do anything to them at all. I just check the tire pressure then get on the bike and go. They are a huge improvement over the stock rims that came with the bike and provide me incredible peace of mind when I'm flying down hills at 40 - 50 mph with my wife seated behind me. By the way she wanted me to add that the wheels make the tandem look sexy (haha). Take care and keep up the great work!! Sid