I recently received my first wheelset (road, Niobiums, with White Hubs) from Richard at ProWheelBuilder.com. Richard went above and beyond the call of duty explaining the differences in lacing patterns, hubs, rim styles and the reasons to go with one or the other depending on application. I received my wheels within the timeframe I was given and they were built exactly to the specs stated. I could not be happier with my first purchase from Richard and staff. Prowheelbuilder will be building my Powertap set up ASAP!!! Thanks for the professional service and awesome product.
John C
September 19, 2008
I ordered 2 sets of wheels from these folks and am tremendously glad I did. Debra was excellent and endured way too many questions from me. She was infinitely patient, worked with my budget, made insightful and quality based suggestions and never steered me wrong...even when I wanted more chi-chi spokes. My alloy set is excellent, it was perfectly tensioned right out of the box and ready to roll. Likewise, the set of carbon wheels are almost too pretty to ride, the spokes are perfect and they did not recommend anything I didn't need or want. Many thanks to Richard and all the folks at ProWheelBuilder for working with me. I'll definitely come back when I need a set of CX, MTB or possibly another set of carbon road/gravel hoops. Best customer service.