Have been riding my wheels (H Son Archetype rims; White Industries hubs and double butted Sapim spokes) long enough now to review them. They're fantastic, were perfectly true out of the box and have not needed any tuning or maintenance yet. Not a wobble front or rear after 800 or so miles, much of it on rough pavement. Service from Prowheelbuilder was terrific. Richard spent a lot of time with me on the phone explaining and reexplaining the differences between butted and bladed spokes and other points and making recommendations. The pricing was also very competitive and fair. Wheels came shipped in simple but smartly designed cardboard boxes without damage or hassle. All in all, am very happy with the wheels, and concerns I had about buying custom wheels from a company located on the other side of the country proved to be a non-issue.
Paul Stein
November 12, 2014
Absolutely top shelf service. I ordered a custom build rear fat tire hub/rim. My fat bike is primary MTB and I ride hard. I entered the wheel build information on their site and within a day or so I had the information back as to what was recommended for me. I few weeks later I placed the order. The build took a little longer then estimated because I requested a custom color on the hub assembly. I was informed of the delay and it arrived roughly 2 weeks after the estimated delivery date. Build, fit, look and operation are amazing. I simply switched my components onto the new wheel, mounted a tire and I was in business. Customer service of Pro Wheelbuilder is bar-none. Their prices are incredibly competitive as well with any local bike shop and better! I don’t mind waiting for a high quality product because I want it done right. I will be coming to them again and again for further wheel needs. I highly recommend them for all your custom wheel builds and questions. Thank you very much guys!