Just wanted to say thanks and I can't believe how great the wheels are that I bought. I purchased a set of Velocity Dyad Rims w/DT Swiss spokes and Shimano XT hubs back in January for my tandem. It's now June and I've officially put over 1,000 miles on them and they are as true as the first day I bought them. I honestly believe they are probably the best wheelset I've ever owned. I say this because I haven't had to do anything to them at all. I just check the tire pressure then get on the bike and go. They are a huge improvement over the stock rims that came with the bike and provide me incredible peace of mind when I'm flying down hills at 40 - 50 mph with my wife seated behind me. By the way she wanted me to add that the wheels make the tandem look sexy (haha). Take care and keep up the great work!! Sid
Sid Solano
June 19, 2009
I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!