Absolutely top shelf service. I ordered a custom build rear fat tire hub/rim. My fat bike is primary MTB and I ride hard. I entered the wheel build information on their site and within a day or so I had the information back as to what was recommended for me. I few weeks later I placed the order. The build took a little longer then estimated because I requested a custom color on the hub assembly. I was informed of the delay and it arrived roughly 2 weeks after the estimated delivery date. Build, fit, look and operation are amazing. I simply switched my components onto the new wheel, mounted a tire and I was in business. Customer service of Pro Wheelbuilder is bar-none. Their prices are incredibly competitive as well with any local bike shop and better! I don’t mind waiting for a high quality product because I want it done right. I will be coming to them again and again for further wheel needs. I highly recommend them for all your custom wheel builds and questions. Thank you very much guys!
Matthew Wilson
August 25, 2020
I buy most everything online these days. There are a few online stores that 'do it right' - like Amazon, ModernBike - and I have found another one - ProWheelBuilder.com. I am a rather hard core 'recreational' rider - centuries and work commuter (36 miles per day) and have been riding my carbon fiber geared bike now for the past 6 or 7 years. I traded a friend a pair of pedals for an old Raleigh chromoly steel frame and thought I would jump into building up a commuter single speed bike. I also thought while at it, why not build my first set of wheels. I didn't know what I was doing - still learning every day - and have spent more time on Sheldon Brown's website than I have with my wife the past 6 months. With enough knowledge to be dangerous, I started dealing with ProWheelBuilder. I had lots of questions and was and continue to be very impressed with the patience shown me by both Debra and Richard Craig - the owners. They are responsive to email and phone questions and concerns, they are honest and they possess just enough of a sense of humor to get through it all. I made some mistakes in my initial ordering and Richard came through with another solution for me very professionally and to my complete satisfaction. I love this site and have had so much fun putting this bike together - I know I will be building another and another and I will buy all my wheel stuff from ProWheelBuilders. I highly recommend these guys. Thanks Richard and Debra and keep up the excellent work and customer service!!!