Absolutely top shelf service. I ordered a custom build rear fat tire hub/rim. My fat bike is primary MTB and I ride hard. I entered the wheel build information on their site and within a day or so I had the information back as to what was recommended for me. I few weeks later I placed the order. The build took a little longer then estimated because I requested a custom color on the hub assembly. I was informed of the delay and it arrived roughly 2 weeks after the estimated delivery date. Build, fit, look and operation are amazing. I simply switched my components onto the new wheel, mounted a tire and I was in business. Customer service of Pro Wheelbuilder is bar-none. Their prices are incredibly competitive as well with any local bike shop and better! I don’t mind waiting for a high quality product because I want it done right. I will be coming to them again and again for further wheel needs. I highly recommend them for all your custom wheel builds and questions. Thank you very much guys!
Matthew Wilson
August 25, 2020
I can't say enough good things about PWB. My road bike gets daily abuse on a long, hilly commute over bad roads and gravel trails. I was looking for something that was light enough to climb well, tough enough for gravel, and precise enough to handle long descents through mountain switchbacks. The ride has chewed up two stock Bontrager wheelsets and even a set of Mavics. Local wheelbuilders weren't able to quote me anything they thought would work for less than a grand.
I considered a wide range of rims, hubs, and wheelbuilders before Debra at PWB suggested I take a look at the Ventus Premium wheelset. Watching a YouTube video of them bombing down trails gave me confidence that they might fit the bill. I'm glad I took her advice. They are light, responsive, and hold true even after a few months on gravel, and the custom red hubs look really sharp to boot.