I had been in the market for wheels and a friend put me on to Pro Wheelbuilder, and after many combinations and deliberations I settled on a great build perfectly suited to my needs.
What really set the purchase apart was not the ease of constructing the build, or the wide range of available product, but the service from the whole PWB crew, namely Debra.
I had what I’m sure was a headache inducing request for my payment options, but like a true rockstar Debra stuck with me and got everything sorted super-satisfactorily. She was communicative throughout and gave what I view as FRIEND-LIKE service (which to me is a cut above “friendly” service).
It was a real treat, and gave me great faith in the entire operation, which is crucial when doing a bespoke, high-dollar internet transaction. If you’re considering a wheel build I strongly, strongly recommend giving PWB your business!
May 01, 2019
I wanted to wait to review my wheels (Kinlin XR270 front, XR300 rear laced to Miche Hubs) til I had put some miles on them, and after about 4 months and 700 miles later, I love these wheels. I wanted to upgrade the stock wheels on my track/ commuter bike and chose PWB because you can get exactly what you want and they beat anything you can get off the shelf. Plus no one else will have a set like you. They took a little longer that expected because of some out of stock parts, but as soon as that was sorted (with a little upgrade, no charge) I received my wheels and have been flying on them ever since. I am completely satisfied with the product, service, and experience. My next wheel set will be from PWB. Thanks!